Thank you for shopping at Mix Mart USA 

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Returns

Eligibility for Returns:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Returns must be initiated within 30 days of the purchase date.

How to Initiate a Return:

  1. Contact our customer support team at
  2. support@mixmartusa.com
  3. with your order number and reason for return.
  4. Our team will provide you with a return authorization and instructions on how to return your item.

Return Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Eligibility for Refunds:

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.

Refund Processing Time:

  • Refunds will be processed within 10 days after we receive the returned item.
  • Depending on your card issuer’s policies, it may take an additional 3 days for the credit to appear on your account.

Exchanges

Eligibility for Exchanges:

  • We only replace items if they are defective or damaged.
  • If you need to exchange an item for the same product, please contact us at
  • support@mixmartusa.com
  • with your order number and details about the product condition.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: